Frequently Asked Questions

1. What types of services do you offer?

We provide Community Participation Supports, In-Home & Community Supports, Respite Services, Supported Employment, Transportation & Travel Training, and Person-Centered Planning. Each service is tailored to the individual’s goals and needs.

2. Who can receive services?

Our services are available to individuals who benefit from support with daily living, community engagement, employment skills, or structured activities. Eligibility may depend on support needs, funding, and service area.

3. How do I get started with services?

You can begin by contacting us through our website, joining our mailing list, or scheduling an initial consultation. We will discuss your goals, complete intake steps, and develop a personalized support plan.

4. Do you provide 1:1 support?

Yes. Most services are provided on a 1:1 basis, with some Community Participation Supports offered at a 1:2 ratio when appropriate and outlined in the Individual Support Plan (ISP).

5. Where do services take place?

Services occur in natural settings based on the individual’s goals—such as the home, workplace, community centers, parks, libraries, or volunteer sites.

6. Do you offer transportation?

Yes. We provide travel training, route planning, and coordinated transportation related to CPS activities, employment, and appointments when included in the person’s support plan.

7. What is Person-Centered Planning?

It's a collaborative process ensuring supports reflect the individual’s strengths, preferences, values, and goals. The individual leads the vision, and our team helps create and review plans regularly.

8. How does Respite work?

Respite offers temporary care and supervision when primary caregivers are unavailable. It is flexible, can occur at home or in the community, and focuses on safety and engagement.

9. Do you work with families and support teams?

Absolutely. We partner closely with families, coordinators, and care teams to ensure consistent communication and unified support.

10. Do you accept waiver or state-funded programs?

We currently support individuals using private pay. Please contact us to discuss eligibility and available funding options.

11. Are your staff trained?

Yes. Our team members receive training in safety, communication, community engagement, and person-centered support. Ongoing oversight ensures quality and consistency.

12. Can individuals of all ability levels participate in events?

Yes. Our events and outings are inclusive, supported, and designed to help everyone engage comfortably and safely.

13. What areas do you serve?

We support individuals in Philadelphia and surrounding areas.

14. How do I join the mailing list?

You can sign up directly on our homepage or Events page to receive updates on outings, workshops, and new services.

15. How much do services cost?

Pricing depends on the type of service, staffing ratio, and funding source. We provide clear, upfront rates during the intake process.